FAQ Frequently Asked Questions – First Aid CPR Courses

No, all our first aid courses include a free CPR certificate at no extra cost to you.

HLTAID009 Provide Cardiopulmonary Resuscitation is a Nationally Recognised CPR qualification that will give you the skills and knowledge required to perform Cardiopulmonary Resuscitation (CPR) in line with the Australian Resuscitation Council (ARC) Guidelines. You will develop the confidence to effectively perform CPR, manage an unconscious patient and use an Automatic External Defibrillator (AED) to administer the required shocks to a patient who has stopped breathing and requires life-saving treatment. Full details of the course content are available here.

Provide CPR is a course that requires a yearly renewal

HLTAID011 Provide first aid certificate is valid for three (3) years. You can see the course content here

HLTAID009 CPR is valid for twelve (12) months. The Australian Resuscitation Council recommends you renew your CPR certificate every 12 months. You can see the course content here

HLTAID012 Provide an emergency first aid response in an education and care setting or childcare first aid as it is sometimes called is valid for three (3) years. The Australian Children’s Education & Care Authority (ACECQA) has endorsed HLTAID004 as meeting their requirements for anaphylaxis, asthma, and first aid training. You can see the course content here

Low Voltage rescue including CPR or as it is sometimes called Rescue from a Live LV Panel UETDRRF004 LVR/CPR is valid for twelve (12) months. You can see the course content here

HLTAID015 Provide Advanced Resuscitation or Oxygen training as it is sometimes called is valid for twelve (12) months. The Australian Resuscitation Council recommends advance resuscitation to be renewed every 12 months. You can see the course content here

For detailed information on the duration of each course, please visit the relevant course page.

We understand that unavoidable delays due to traffic or other unforeseen circumstances can happen. However, punctuality is essential to ensure you do not miss any course content. If you anticipate being late, please contact our office as soon as possible. Please note that leaving training early is not allowed if you wish to receive your certificate. All assessment items and course content must be completed to achieve competency. Certificates will not be issued if competency requirements are not met.

If you are under 18, you will need a parental consent form signed and brought along to your first aid or CPR course. Please contact us to discuss age requirements for other courses.

Students under the age of 14 may complete non-accredited training with a parent or guardian present at the time of training and for the duration of the non-accredited course. A consent form is required.

Bookings can be made online by selecting the Book a Course tab at the top of the page and choosing your preferred location and date. If you wish to speak with a team member, please call our contact number at 1300 244 994

International Paramedic College provides training and courses from Monday to Saturday. Our office is open from Monday to Fridays 9:00 AM – 4:30 PM AEST

Unfortunately, we do not provide food. However, students are welcome to bring their own meals and snacks. Our venues are equipped with a refrigerator and microwave for your convenience.

To see where our courses are available, please visit our locations page.

While we aim to make our courses easy to understand, we cannot guarantee that you will pass this training. However, we are committed to helping you succeed. Participants will have multiple opportunities to complete the written assessment successfully. Our trainers will assist you with practical tasks if corrections are needed. If you do not pass for any reason, you will have the opportunity to return at another time for additional support and training to help you achieve competency.

Yes, our courses are nationally accredited and meet all national standards. We offer up-to-date training courses and are happy to answer any questions about the content covered. If you need further information, please don’t hesitate to contact us.

USI stands for Unique Student Identifier. Our team will ask you about this when you call to make a booking. A USI is required for all participants who complete nationally recognized, accredited training, whether you are a student or not. This government-issued code allows us to register your training once it has been completed.

The easiest way to create a USI is to visit www.usi.gov.au and follow the “Create my USI” link under options for Students. If you encounter any problems, our staff would be happy to assist you over the phone or when you come in for training. If you already have a USI but are unsure of it, you can visit www.usi.gov.au and follow the “Not sure if I have a USI/Find my USI” link under options for Students.

Yes, we can provide on site training at your workplace, subject to participation numbers and the suitability of your training area. Please contact our office to discuss the details further.

Our courses are nationally recognised and accredited qualifications. Most workplaces will inform you of the necessary course to complete, either by name or course code. If you have any queries, please speak to our admin team by calling the office.

Yes, International Paramedic College’s training courses include both practical and written assessments. The written assessment comprises a multiple-choice exam and short response answers. For full-day training, these questions are completed in small blocks. If you have any literacy, reading, or language concerns, please book over the phone and discuss these with our admin team.

We would love to have you attend a training course with us. Please complete your booking over the phone to discuss your disability with our team and inform us of any additional assistance you may require.

Students are required to complete 2 minutes of uninterrupted CPR on a manikin during training. This must be performed at floor level, and students need to demonstrate the correct technique as taught by the trainer. Please refer to the physical requirements section on our CPR Courses & Refresher CPR Training

Yes, we welcome you to attend our training for your own knowledge. If you cannot complete the physical requirements of the training or prefer not to take part in the assessment, please inform the office at the time of booking. We would be happy to provide you with a Letter of Attendance instead of a Statement of Attainment.

All of our training team members have industry experience and backgrounds as paramedics and emergency medical technicians. Our trainers have many years of practical experience in relevant fields and apply this knowledge to your training course. Feel free to read about their experiences and qualifications right here.

When participants complete training with us, we provide the opportunity to complete a training evaluation in their workbooks. Some participants also choose to leave reviews on Google and Facebook.

Please contact our office, and we will be happy to email you a PDF copy of your A4 certificate. Please note that printing fees of $5 apply for replacing Statement of Attainment cards or providing hard copy A4 certificates.

Yes, we have a wide range of kits and supplies available for purchase. Alternatively, you can visit our online store to view products, kits, and place an online order.

We are sorry to hear that you are unhappy with your training. Please contact our office at 1300 244 994 to discuss your concerns with a member of our team. We would appreciate the opportunity to address your issues. You are also welcome to email us if you prefer to submit your complaint in writing.

Training can sometimes trigger strong reflective responses to past traumatic experiences. It’s important to reach out for help if you need it.

While we are not a counselling service and do not have all the answers, we are here to listen. If you need someone to talk to, please call us at 0413 244 994.

Common Signs of Distress

Recognising distress in ourselves or others can be challenging. The following lists are commonly expressed signs of distress and are not meant to be comprehensive or diagnostic. They can help you identify potential issues:

Physical Signs

• Looking pale or fatigued, sweaty
• Having breathing difficulties
• Muscular spasms
• Obvious intense pain
• Sleep problems, or falling asleep in unexpected circumstances
• Continual illness like colds and flu, feeling run down

Psychological and Emotional Signs

• Being tearful, vague, confused, and feeling anxious
• Panic attacks
• Irritability or unpredictable outbursts of anger
• Feeling agitated
• Displaying speech patterns that seem pressured, racing, or confused
• Hard to feel happy about events
• Frequent negativity, life getting you down

Behavioural Signs

• Avoidance of tasks and withdrawing socially or verbally
• Poor self-care and neglected personal hygiene
• Being excessively demanding of others
• Increases in impulsive behaviour
• Talk of suicide or violent acts towards yourself and/or others

Academic Signs

• Non-attendance, failure, or missing deadlines
• Not your usual quality of work
• Difficulty concentrating or feeling motivated
• Neglect of personal responsibilities, and the day-to-day demands of life seem overwhelming

There are many professional organisations and people you can talk to for help. Consider speaking with your local doctor or accessing services like:

• Lifeline: 13 11 14
• Beyond Blue: 1300 22 4636
• SANE Australia depression facts podcast (4 mins)

Where can I find your student support resources and information?

We have a page with student information here?

Payment plans are only available on certain courses and with certain Terms and Conditions

We have a page with payment plan information here